Support

Need assistance? Pinnacle offers several direct channels so you can get answers on your schedule. Live chat is available around the clock and typically connects you with an agent within minutes — perfect for urgent account or payment questions. Email support is available at customerservice@pinnacle.com; expect a reply within 24 hours for most inquiries. Phone support is offered in select regions, with dedicated lines or call-back options that aim to resolve issues swiftly when voice contact is preferred. Support is available 24/7 so help is ready whenever you need it.

Answers at your fingertips — searchable FAQ and Help Center

Before contacting an agent, try the Help Center: a searchable FAQ covers the most common topics, including account verification, deposits and withdrawals, bonuses, and responsible play. The content is written in plain language and includes short guides to speed up resolution. If you prefer a guided overview of the brand and offerings, see our Pinnacle review for more context on promotions and games.

Payments and account issues handled with precision

Our support team knows the payment landscape and can walk you through transfers across major methods such as Visa, MasterCard, Bitcoin, Neteller and Skrill. Helpful details you might need: minimum deposit to participate in most promotions is $15, Bitcoin withdrawal limits can reach €50,000, Visa and MasterCard withdrawals typically have limits around €8,000, and bank wire options may have no maximum. If a transaction needs investigation, agents will explain next steps clearly and keep you updated until it’s solved.

Clear, friendly help for gameplay and promotions

Whether you’re troubleshooting a game session, confirming eligibility for Drops & Wins or Treasure Island Madness, or checking wagering requirements, our staff deal with these issues every day. For time-sensitive promotions and prize drops, contact live chat for the fastest confirmation — agents can verify entries, explain mechanics, and ensure you meet participation requirements so you don’t miss out.

Real people, rapid resolution

Pinnacle’s support team combines technical know-how with practical problem-solving. Agents personalize responses, follow up when needed, and escalate complex cases so problems are resolved quickly and respectfully. Expect clear explanations, realistic timelines, and courteous service focused on getting you back to play with confidence.

If you prefer to start with self-help, the FAQ and Help Center often provide immediate solutions; for anything that needs a human touch, live chat or email are available 24/7. Reach out anytime — we’re here to help.