About Us

Pinnacle launched in 1998 with a simple idea — offer serious players honest odds, transparent rules, and a platform built around value. What started as a focused sportsbook quickly grew into a full-service gaming destination, shaped by feedback from real players and sharpened by experience. Our founding vision remains: deliver a trusted place where skill, strategy, and chance meet under fair conditions.

Our mission and core values: fairness first

We put fairness at the center of everything. That means robust game integrity, clear terms, and a customer-first approach across every touchpoint. Responsible play is more than a page in our help center — it's embedded in product design, account safeguards, and staff training. We also hold ourselves to high standards for service: responsive support, transparent payment practices, and a commitment to continuous improvement.

Games you’ll want to play — and the partners that make them great

Pinnacle offers a broad selection: high-volatility slots, traditional table games, and immersive live-dealer rooms. Our library is powered by trusted studios selected for quality and reliability, including Play’n GO, Pragmatic Play, Relax Gaming, Evoplay, Hacksaw Gaming, Booming Games, and more. Whether you prefer fast instant-win titles or slower, strategy-driven table play, the lineup is designed to deliver consistent performance and memorable moments.

Security and player protection you can count on

Protecting your data and money is nonnegotiable. We use industry-standard encryption and secure transaction channels to keep personal and financial information safe. Pinnacle operates under regulatory licenses in Malta and Curaçao, and we enforce identity verification and anti-fraud controls to protect accounts. Multiple payment options are available — from Visa and MasterCard to Bitcoin, Litecoin, and Tether — and we support major fiat currencies including USD, EUR, GBP, CAD, BRL, COP, and NZD. Withdrawal limits vary by method (for example, bank wire may have no maximum, Bitcoin commonly capped around €50,000, while card payouts may have lower limits), and full details are available in our terms.

Responsible gaming: practical tools and real support

We provide clear options to help players stay in control: customizable deposit and wagering limits, self-exclusion, time-out features, and access to dedicated support for anyone who needs it. Our team works with independent organizations and follows best practices to make sure help is available when it’s needed. If you have concerns, our FAQ, live chat, and email support at customerservice@pinnacle.com are ready to assist.

Meet the team behind the platform

Pinnacle is run by a team of operators, compliance specialists, engineers, and customer-service professionals who share a deep knowledge of gaming and a focus on responsible operations. Our product and security teams continuously tune systems for fairness and performance, while the player-experience teams ensure support is fast, clear, and effective. The result: an experienced crew working behind the scenes so you can play with confidence.

Recognition, promotions, and how we keep things transparent

Our reputation is built on licensing, strong provider partnerships, and player trust. We’re known for transparent odds, high betting limits, and pragmatic promotions. Current promotional highlights include events like Drops & Wins with monthly prize pools and Treasure Island Madness daily drops; many promotions require a minimum deposit (commonly $15) to participate and activate automatically. Example welcome offers available at times: 20 Free Spins on Book of Dead with a $20 deposit (35x wagering) and a $25 Casino Chip for players who deposit $50 and place qualifying bets (up to $25, 40x wagering; terms apply). Bonuses are generally non-sticky: deposited cash is used first, winnings from cash can be withdrawn without bonus conditions, and bonus balances carry specific rollover requirements. Be sure to read promotion terms for details and any time limits on offers. For a full look at our independent review, visit our Pinnacle review.

Support and how to reach us

If you have questions, our FAQ and live chat are available for quick answers, and our email team can handle more detailed requests at customerservice@pinnacle.com. We aim for speedy, helpful responses so issues are resolved without hassle.

Join the community and feel the energy of smart, secure gaming. Sign up, fund your account, and jump into the games and promotions that fit your style — but act quickly when limited-time offers are live; the biggest prize pools and free-spin windows move fast. Play responsibly, and we’ll keep delivering the dependable experience you deserve.